Terms & Conditions

Effective Date: September 2026

Welcome to GateLink Ride. By accessing our website and using our transportation services, you agree to comply with and be bound by the following Terms & Conditions. Please read these terms carefully before using our website or booking any service.

1. Acceptance of Terms

By accessing this website or booking a ride with GateLink Ride, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

2. Our Services

GateLink Ride provides transportation-related services including:

• Airport Transfers
• Local Rides
• Long-Distance Journeys
• Business Travel
• Event Transportation
• Group Travel Services

All services are subject to availability and operational requirements.

3. Booking Policy

• Bookings must be made using accurate and complete information.
• Customers are responsible for providing correct pickup and drop-off details.
• Booking confirmations are subject to availability.
• GateLink Ride reserves the right to refuse or cancel bookings where necessary.

4. Pricing & Payments

• Prices may vary depending on distance, route, vehicle type, waiting time, and special requirements.
• Final pricing may be confirmed before the journey begins.
• Payment must be completed using an accepted payment method.
• Additional charges may apply for extra stops, excessive waiting time, or special requests.

5. Cancellations & Refunds

• Cancellation requests should be made as early as possible.
• Refund eligibility may depend on the timing of cancellation and booking circumstances.
• GateLink Ride reserves the right to determine refund eligibility on a case-by-case basis.

6. Passenger Responsibilities

• Passengers must behave respectfully toward drivers and staff.
• Passengers are responsible for ensuring they arrive at the pickup location on time.
• Passengers must comply with all applicable laws and safety regulations.
• Any damage caused by a passenger may result in additional charges.

7. Delays & Service Interruptions

While we strive to provide punctual services, GateLink Ride cannot guarantee arrival times due to circumstances beyond our control, including:

• Traffic conditions
• Road closures
• Weather conditions
• Accidents
• Public events
• Government restrictions

8. Limitation of Liability

GateLink Ride shall not be liable for indirect, incidental, or consequential losses resulting from the use of our website or transportation services.

Our liability shall be limited to the maximum extent permitted by applicable law.

9. Website Usage

• You agree not to misuse our website.
• You must not attempt to gain unauthorized access to our systems.
• You must not use the website for unlawful purposes.

10. Intellectual Property

All website content, including text, graphics, logos, images, and design elements, is the property of GateLink Ride unless otherwise stated.

Unauthorized copying, distribution, or reproduction is prohibited.

11. Privacy

Your use of our website is also governed by our Privacy Policy. Please review our Privacy Policy for information regarding how we collect and process personal data.

12. Changes To These Terms

We may update these Terms & Conditions at any time. Changes will become effective once published on this page.

13. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws applicable within the United Kingdom.

14. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:

GateLink Ride
Email: info@gatelinkride.co.uk
Phone: +44 7472 866285
Website: www.gatelinkride.co.uk

By using this website and our services, you agree to these Terms & Conditions.