Privacy Policy

Effective Date: September 2026

Introduction

GateLink Ride (“we”, “our”, or “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you use our website or contact us regarding our transportation services.

By using our website or services, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following information when you contact us or submit a booking request:

• Full Name
• Email Address
• Phone Number
• Pickup and Drop-off Locations
• Travel Date and Time
• Passenger Information
• Booking Details
• Any additional information you voluntarily provide

We may also collect basic website usage information such as IP address, browser type, device information, and website activity to help improve our website and services.

How We Use Your Information

• Process booking requests
• Provide transportation services
• Respond to enquiries and customer support requests
• Communicate regarding bookings and travel arrangements
• Improve our website and services
• Prevent fraud and misuse of our services
• Comply with legal obligations

Information Sharing

We do not sell, rent, or trade your personal information to third parties.

We may share information where necessary to:

• Fulfil transportation services
• Comply with legal requirements
• Protect our rights, property, or safety
• Work with trusted service providers who help operate our business

Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction.

However, no method of internet transmission or electronic storage can be guaranteed as completely secure.

Cookies

Our website may use cookies and similar technologies to improve user experience, analyse website traffic, and enhance website functionality.

You may disable cookies through your browser settings, although some website features may not function correctly.

Data Retention

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

Third-Party Links

Our website may contain links to external websites. GateLink Ride is not responsible for the privacy practices or content of third-party websites.

Your Rights

Depending on applicable law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your personal information
• Restrict or object to certain processing activities
• Withdraw consent where applicable

To exercise any of these rights, please contact us using the details below.

Children’s Privacy

Our services are not directed toward children under the age of 18. We do not knowingly collect personal information from children.

Changes To This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

GateLink Ride
Email: info@gatelinkride.co.uk
Phone: +44 7472 866285
Website: gatelinkride.co.uk

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.